Friday, May 29, 2009

10 Ways Twitter Will Change American Business

twitter business 10 ways twitter will permanently change american business

Microblogging platform Twitter has 32 million users, an increase from about 2 million a year ago, according to research mentioned in the Wall Street Journal. Some Internet measurement services show that figure increasing 50% to 100% month over month. While it is not clear that Twitter will become as large as social networks MySpace and Facebook or video-sharing site YouTube, the company could certainly have 50 million visitors by the end of the year. View the 10 ways Twitter Will Change American Business here.

Because Twitter can be used with ease on both PCs and mobile devices, and because it limits users to very short messages of 140 characters or fewer, it has become one of the largest platforms in the world for sharing real-time data. A number of large businesses and celebrities have hundreds of thousands of followers on Twitter. This includes personalities like Oprah and Ashton Kutcher. JetBlue (JBLU), Whole Foods (WFMI) and Dell (DELL), along with other multinational corporations, are among the most followed names on the service. (See the top 10 celebrity Twitter feeds.)

As Twitter grows, it will increasingly become a place where companies build brands, do research, send information to customers, conduct e-commerce and create communities for their users. Some industries, like local retail, could be transformed by Twitter — both at one-store operations that cater to customers within a few blocks of their locations and at the individual stores of giant retail operations like Wal-Mart (WMT). In either case, having the opportunity to tell customers about attractive sales and new products can be done at remarkably low cost while providing for greater geographic accuracy.

For Twitter to be a part of a company's efforts to communicate with customers, the customers must be willing to "follow" the company on Twitter. That allows the individual consumer to choose which firms he is willing to get messages directly from. It may not be surprising that "new age" brands like Whole Foods and JetBlue have large followings and older and much larger brands like Kroger (KR) and American Airlines (AMR) do not. Whole Foods and JetBlue have successfully marketed themselves as being "customer-centric" — the kind of companies that would not misuse the access to a customer's private Twitter information. (Read Ashton Kutcher's take on why the Twitter founders made the TIME 100.)

While there may be commercial value for using Twitter to communicate with customers, the danger is that the Twitter community could turn against a marketer viewed as being too crass by being relentlessly self-promoting. Twitter users have set up their own rules of conduct when using the service, not unlike those with MySpace and Facebook. These rules were not put together by Twitter itself, which mandates only rules of use. Like many social-network sites, Twitter is self-governed by its members, and companies must take that into account as they join the service.

Twitter is still in the early stages of developing a plan for making money as a company, but plenty of large corporations like Starbucks (SBUX) are already using it as a marketing tool. Twitter will probably evolve into both a community of individuals and a community of companies that provide goods and services for those individuals.

24/7 Wall St. has come up with 10 ways in which Twitter will permanently change American business within the next two to three years, based on an examination of Twitter's model, the way that corporations and small businesses are currently using the service and some of the logical extensions of how companies will use Twitter in the future. Some of these firms are already using Twitter, but their efforts are in the earliest stages of development. 24/7 Wall St. evaluated other sensible and potentially highly profitable ways Twitter's real-time, multiplatform presence is likely to be exploited — in the best use of that word — to expand businesses both large and small.

— Douglas A. McIntyre

Thursday, May 28, 2009

26 Excellent Presentations On Social Media For Non Profits

Social Media for Non-Profits: Overview
What is social media, why should a non-profit care, and who has the time for it anyway? Beth Dunn’s presentation covers the basics, complete with case studies, and suggests Quick start and Advanced Quick Start tactics to launch your nonprofit into social media.

Social Media for Non Profits and Special Causes
John Sheridan’s presentation at at Pod Camp Halifax 2009 gives an overview of social media and social networking, with plenty of non-profit examples.

Social Media for Non Profits
Primal Media’s sideshow is loaded with information on trends, recent statistics, and examples of social media used by nonprofits.

Social Media for Non-Profits: Succeeding in a Social World
Beeline Labs made this presentation to a United Way chapter in Boston: see especially the “10 Guiding Principles” and “Most Common Mistakes.”

Social Networking Strategy

How To Think Like A Nonprofit Social Media Genius
Beth Kanter breaks it down:

  • Understand organizational change theory
  • Use the Rule of Thirds (1/3 web presence, 1/3 one-way, 1/3 social)
  • Listen first
  • Build relationships with influencers
  • Make it easy to re-mix your content
  • No instant gratification — results require effort over time
  • Use metrics to discover what works and what doesn’t

Creating Your Organization’s Social Media Strategy
Beth Kanter walks through the process of developing a non-profit social media strategy, with many practical examples.

Nonprofit Soc Media Overview
Maren Hogan says “These are the things that I would do”: here’s a step-by-step overview of the basic tools and tactics of social media, starting with a website and blog.

Return on Investment (ROI)

Social Network Fundraising is a presentation by Justin Perkins, Director of Nonprofit Services at Care2.com, featuring research on Social Network Fundraising and use of new media for nonprofit marketing — and an excellent analysis of the ROI for nonprofit social networking campaigns.

Using Social Media to Increase Website Traffic
A look at the return on investment (ROI) for using Digg.com and StumbleUpon.com to increase visitors to your website, using the National Wildlife Federation as a case study.

E-Metrics: Followers, Friends, and Fans: Expanding Your Online Community
Beth Kanter’s presentation advocates “ROI thinking” to help build a community around your blog: using measurements to tell you what works and what doesn’t.

Tips and Case Studies
Who’s Doing What, Where, and How?

Tip: Whenever you view a slideshow at SlideShare, do scroll down below the presentation area to check for helpful notes on the slides and/or interesting information in the comments thread. And remember — SlideShare is a social networking site, itself, so take a few minutes to explore its features and consider signing up to connect, share, comment, or just to build a library of your own favorite presentations!

  • Did we miss anything?
  • Have you created any of your own?

Trader Joe's Parody

We talked about this is class - marketers have less and less control now that the consumer has the ability to have a voice. Here's a video that just hit the web on Trader Joe's "If I Made a Commercial for Trader Joe's". What do you think? Will it hurt TJ's or help?


Wednesday, May 27, 2009

Photo Attorney Blog

We talked about this in class last night, so I've included a link to a Photo Attorney blog as a reference. Obviously, there's tons of other attorneys and blogs out there...this is a random sample. Hope it's useful.

Quicklinks - Copyright and TM Registrations, Shooting in NY, & Rights Grab

  • Copyright registrations are taking longer - Washington Post via Imaging Insider
  • Guidance given to NY police about the rights of and dealing with photographers - Carlos Miller.com
  • Registering your blog name as a trademark - Dear Rich
  • Ustream.tv takes "a non-exclusive, worldwide, royalty-free, sublicensable, perpetual and irrevocable right and license to use, reproduce, modify, adapt, prepare derivative works based on, perform, display, publish, distribute, transmit, broadcast and otherwise exploit such User Submissions in any form, medium or technology now known or later developed, including without limitation on the Site and third party websites" of your submissions and requires that you "execute and deliver such documents and provide all assistance reasonably requested by Ustream.tv to give to Ustream.tv the full benefit of the rights granted to Ustream.tv by you." - Ustream Terms of Service

Thanks to Walter Rowe and David Sanger for submitting these topics.

Saturday, May 23, 2009

BUSTED: Julia Allison Shills for Sea World (Updated)

We covered Blogs and Twitter in class last week. And we've continually emphasized that AUTHENTICITY and TRANSPARENCY are the watchwords of social media. Here's what happens when a brand/blogger/agency is less than upfront about their paid relationships (From Gawker). We'll discuss this in class on Wednesday

Julia Allison sounds so excited: The professional "lifecaster" is headed for "an adventure" at Sea World. As it happens, she's also showing other bloggers how not to make money in a recession.

Times are tough, and Allison's startup NonSociety has not escaped the bad economy: It's already lost a reality-show deal (Bravo declined to proceed beyond a pilot) and one of its three co-founders. This perhaps helps explain why Allison has become a "featured blogger" for "Social Media Marketing" firm Izea.

Listed on the front page, Allison helps the company advance its mission to "provide financial or material compensation to bloggers in exchange for posting social media content about a product, service or website on their blog."

Izea, in other words, pays for posts. In cash. And Allison has started working hard for one of its featured clients, Sea World, which is inviting bloggers to a press junket this week. Today on her NonSociety blog, Allison gushed about her upcoming trip to the marine park with no fewer than five exclamation marks. On Twitter she was a bit more restrained, with just one "!" (the microblogging service limits users to 140 characters, after all).

Neither of those posts included any disclosure of Allison's relationship to Izea or Sea World — even though such disclosure is required by Izea.

After a tipster pointed us evidence of Allison's shilling, we got in touch with her for comment. She's promised to get back to us.

But other bloggers, including all those laid off print journalists hoping to chase their dreams online, can draw a quick lesson: There is still money to be made in blogging, even independently. But you'll have to do some ethical soul-searching. And in the end, you'll have to disclose whatever innovative monetization techniques you settle on. Not eventually, either, but up front, right in that first post. Because if you don't, you'll get caught.

UPDATE: Yes, Allison got paid, but "THIS IS THE FIRST THING THEY HAVE EVER PAID ME FOR." The bastards! More:





Thursday, May 21, 2009

The 10 Hottest Viral Video Ad Campaigns Right Now

From Mashable:

We’re living in the YouTube generation, where not only are you consuming video at massive rates, but also uploading boat loads of it. However, only a select few of these videos ever go viral and achieve Internet meme status.

The top YouTube videos of all time are basically just a mix of celebrity music videos, movie trailers, and cultural phenomena (like Susan Boyle). But, we’re also noticing that more and more brands are able to use the Web as a platform, in lieu of (or in conjunction with) more traditional media outlets, to disperse their ad campaigns and reach large audiences.

Visible Measures, who measures video reach across the Web, also partners with AdAge to publish a weekly list of the top performing viral video ad campaigns. Here, we explore the brands and videos that cracked the 10 list for the week of May 11:


The Top Ads


Vodafone: Vodafone’s a popular telecommunications company in the UK and Asia, but you might be more familiar with their US venture, Verizon Wireless. Their newest campaign, Make the Most of Now, includes a hilarious video called “Zoozoos” that hit Visible Measures’ number one spot for the week with 1,449,218 views.

Nike Basketball: Most Valuable Puppets pairs Kobe and LeBron in puppet form as they get hyped up (or not) for the NBA playoffs. The video made its first appearance on the viral video ad chart in the number two slot for the week with 810,356 views.

Frito-Lay: In a video that has nothing to do with chips, Mothers’ Day is just one of seven videos in Frito-Lay’s A Woman’s World video campaign. This particular video follows the recurring characters as Mike makes an honest effort to reward his wife with a Mothers’ Day getaway. With 713,729 views in one week alone, Frito-Lay seems to have a hit on their hands

T-Mobile: Taking over both the number four and five slots, T-Mobile’s still getting a lot of play from their contrived dance and sing-along ads. You may remember that the the T-Mobile dance in Trafalgar Square inspired a Facebook flashmob like no other. Both videos combined for a total of 1,166,563 views in just one week.

Other Notable Mentions: Samsung was also able to crack the top 10 twice, with their YouTube HD Camera Trick, and Extreme Sheep LED Art videos, the latter of which is preforming astronomically well since debuting back in March. The top ten is rounded out with ads from Coca-Cola, Bontrust, and Cadbury.


Tuesday, May 19, 2009

16 Twitter Tips for Small Business Owners

Great info!

Whether you love the concept of Twitter, or hate the idea of Twitter, if your business is not taking advantage of this opportunity, you are only hurting yourself. Yes, Twitter may not be a marketing method right for every type of business, but at the very least you should explore the potential Twitter opportunity.

Twitter is a great resource for smaller or sole proprietorship businesses to get exposure on a world-wide level with a minimal investment (time). While you may be timid to jump into Twitter pool with your business, don’t worry, everything will be ok…there are lifeguards nearby to help you out should you get in trouble.

Follow these steps and you will be well on your way to establishing your business brand on Twitter.

  1. Complete your Twitter profile by filling out the various information it asks for. It can help give a good overview to your followers of what you and your company is about.
  2. Brand your profile with a custom Twitter background so that you stand out from the crowd. Custom backgrounds are a great way to establish your brand among your followers.
  3. If you are the sole proprietor or face of the company, you can add a more personal touch to your Twitter profile with a picture of you. However, should you want to use your company logo that is ok as well since it helps establish your brand.
  4. Add your Twitter link to your business cards. This can serve as a great offline conversation starter with potential clients and customers.
  5. Find other Twitter users who are interested in your niche or products. To do this, simply head on over to the good old twitter search.
  6. Be efficient with your daily Twitter use. Although it may be difficult, try to not to spend the entire workday on Twitter. It can distract you from more important business matters. Try designating an allocated amount of time, or a certain time each day where you login to Twitter.
  7. Share beneficial and relevant information with your followers. Whether it is industry related news, or information about a new service your company offers; sharing great content is king. Please note, that you don’t need to tweet about what you had for lunch today.
  8. All work and no play makes Jack a dull boy (or girl). Just because it is a “business” related Twitter account does not mean that you can only talk about business related topics. If possible, try to mix in a bit of info about you so that your followers can learn a bit more about you. Who knows, you may find out you have more in common with your followers than just business.
  9. Do your best to reply to anyone who replies to your tweets or posts an @yourname. While this may not always be possible, it can definitely strengthen the relationship between you and your followers.
  10. Thank users who retweet one of your tweets. Be sure to retweet others when possible.
  11. Create surveys or ask questions to your followers about your products and services. This can be both good and bad, so be ready for honest responses.
  12. Follow the leaders in your industry. If there is not a defined Twitter leader for your niche, now is the time to step up and grab it for yourself.
  13. Provide free insight and help on Twitter. The vast majority of Twitter users do not appreciate being hounded to buy your product or services. However, should you be known to help out others, chances are your goodwill can result in future business.
  14. Track your Twitter referrals to your website. Google Analytics is one great free source to analyze and track your website traffic. Aside from tracking the traffic from Twitter, Google Analytics can provide you with some very useful info about your site.
  15. Invite your employees to create an account and take part in Twitter. This can not only help ease the workload for yourself, it can also help increase your brand and company awareness on Twitter.
  16. Monitor your brand. There are a few ways to do this so you can keep on top of what others are saying about your business. One of the easiest is to use Twitter Search and type in your business name. Then simply grab the RSS link for the results and paste it into your favorite RSS reader. You can then be aware of what is being said about your name on Twitter.

While we could continue to add more to the list, these 16 should help get your small business established on Twitter in no time. Are there any tips you use that you can recommend?


Friday, May 15, 2009

Twitter Culture Wars at the NY Times

We briefly discussed the topic of 'ethics' and 'policy' in class last week and will continue this discussion throughout the semester. It is critically important as companies, employees, brands are using Twitter to communicate 'real time'. How much is too much? To tweet or not to tweet? Here's what's going on at the Times:

May 14, 2009 | 3:46 p.m

On Monday, The New York Times Web chiefs held a meeting about the future of nytimes.com. They discussed several proposals being considered for the future of paid content on the Web. It was an internal meeting.

The only thing is, many of the details of the meeting were broadcast to the world after several reporters—Jennifer 8. Lee, Michael Luo and Brian Stelter—wound up putting them on their Twitter feeds. At least two other reporters, including Louise Story and Don Von Natta, wound up retweeting Ms. Lee's posts. Gawker exuberantly posted the tweets; The Guardian wrote a story about it; and suddenly that private meeting wasn’t so private anymore.

Sources told The Observer that many people in the newsroom weren’t pleased that the meetings got the "tweetment."

As fate would have it, the next day The Times hosted an already-scheduled education session in the Page One conference room called "How Reporters & Editors Use Twitter."

And so began the latest culture war at The Times.

At the meeting, Metro editor Jodi Rudoren said that she doesn’t believe Times staffers should be tweeting any internal news—good news, bad news, whatever.

"To me, we were in a weird zone," Ms. Rudoren said later in an interview with The Observer.

In the meeting, Ms. Lee said that it was a part of Twitter culture to tweet from presentations. She also made a distinction between good or innocuous internal news and bad news: she noted that she did not tweet about the recent round of pay cuts at the Times, but she did tweet about Times Pulitzer winners.

It seems like the culture of Twitter is not an easy match for the stentorian culture of The Times.

Yesterday, Bill Keller hosted his semi-annual state of the newsroom address (known internally and informally as "Throw Stuff at Bill"). Mr. Keller opened his meetings this way:

Before we get going, I'm going to say something I perhaps should have said Monday, when we did our digital update in this auditorium. It's important that we be as open as possible with one another about things going on inside The Times. But the level of candor is likely to be diminished if people are Twittering fragments of the conversation to the outside world. We need a zone of trust, where people can say what's on their minds without fear of having an unscripted remark or a partially baked idea zapped into cyberspace. Think of it as common courtesy. You wouldn't Twitter something you overheard at the coffee cart without asking. You wouldn't Twitter the Page One meeting (although it would probably get you thousands of followers.) So I'd be grateful if you would lay down your Blackberries and iPhones, and treat this as a conversation among colleagues.

That statement was met with spontaneous applause almost as intense as at the State of the Union address. Meanwhile, some staffers remained defiantly silent.

Then Ms. Rudoren asked a question about the uses of Twitter—should it be used to tweet stories? To tweet breakfast?

Mr. Keller said that his opinion was still evolving—he just started his own Twitter, after all—and that policies on employee tweeting should match the policies already in place about what employees may talk about in television appearances and in public speeches. That is, don’t share political preferences. Consider whatever you say as something that is representative of the entire institution.

He did acclaim Twitter's value for reporting, and singled out Sewell Chan, Brian Stelter and (new copy chief!) Patrick LaForge's use of Twitter, to find stories and sources.

“Inside the newsroom we’re learning lessons about what’s appropriate and inappropriate,” Times televsion reporter Brian Stelter told The Observer in an interview. He tweeted only once during the Monday session. “I think what we should be talking about and what we’re actively talking about are the broader benefits Twitter has for journalism and how it can improve our work in subtle ways.”

“What I posted on Monday was a mistake,” he added. “But I think that has to be viewed within the thousands of posts I’ve made.”

"When you’re in an internal meeting that is not public where you’re discussing policy, you would no more Twitter it than pick up the cell phone or call up one of your friends and say, 'Hey you’ll never believe what Bill Keller just said!" Craig Whitney, The Times' standards editor, told The Observer. "That strikes me as common sense. The problem on Monday is that, inadvertently, that no one asked, 'Please keep this amongst ourselves.'"

The Times is hardly the only institution to grapple with Twitter: The Wall Street Journal's latest "code of professional conduct" provides guidelines for the use of Twitter and other online platforms in use by its staff.

Not incidentally, Jeff Jarvis, Times Sunday business editor Tim O'Brien and The Journal's digital editor Alan Murray are having a debate about Twitter live right now (on Twitter, of course).

In any event, we asked Mr. Whitney to send us the paper's Twitter ethics policy. He said that it's part of the Facebook ethics guide that was produced last fall. In passing, the policy mentions Twitter. He said it's not likely that there will be a Twitter-only policy developed. This is the one they'll go with: read more here



Thursday, May 14, 2009

Poll shows wide business acceptance of social media

Good post about business and social media:

Business use of social media appears to be gaining wide acceptance, according to the results of an online survey by the Silicon Valley/San Jose Business Journal.

More than two-thirds of those who responded to the most recently completed Business Pulse survey said they use sites like LinkedIn, Twitter and Facebook for work.

About 12 percent said they use social media only for business. About 18 percent said they use it only for personal enjoyment. Another 37 percent said they use the sites for both reasons. About 11 percent said they have tried the sites but don't use them while about 19 percent said they have never been to a social media site.

Reader Tim Bailey sounds like a wary user: "Social media is both a marketing/product planning/support opportunity and could become a nightmare. Businesses now need to be constantly using and reviewing what's stated about their company and products."

Steven Buchholz is a business-only user: "I use LinkedIn and don't think I've even looked into the Web sites of any of the others." Trudy Holmes concurs, sort of: "I agree that LinkedIn is the site for business referrals and networking opportunities. Facebook seems to have a lot of fun and games that people play. OMG. I just played one!"

A reader who didn't give a name is another happy LinkedIn user who is experimenting with other sites: "LinkedIn, I agree, is very useful for business. I'm trying to figure out how to use Twitter — it seems to have no redeeming value whatsoever. Plaxo is redundant and less useful than LinkedIn, IMHO."


Wednesday, May 13, 2009

Things To Think About To Create A Successful Social Media Campaign

Good info for the new class on structuring a Social Media Marketing Campaign from NEWMEDIACHATTER:

So you want to create a successful marketing campaign using Social Media. I cant say I am shocked as Forrester Predicts Huge Growth for Social Media Marketing. It seems every brand wants to get into the social media and mobile area as these areas are growing like wildfire.

Now, if you came here looking for the exact secret ingredient into a hopefully successful social media campaign, your at the wrong place. If I knew what that was, I would be rich and famous. Oh and living on the beach with lots of Kindles, super fast wifi , Iphones, and.. sorry back to the blog. My point was that this is a document I created that has many items that need to have answered, so I can come up with a campaign that is hopefully putting out the right message to the right people. It is made up mostly of questions I want answered by myself, my team or the client. This helps me figure out what the campaign could possible be.

Feel free to suggest items that should be added, removed or tweaked in the document. (as it is far from perfect)

1. What is the goal?

-Reputation Management
-Brand Awareness
-SEO rankings up
-Increase site traffic
-Increase sales
-Other

2.Who is the demo/target we are after? In regards to the demo:

-. Who is likely to be most interested in the content?
- Who does the brand want to communicate with and why?
- What are people currently saying about the brand or business?
- Which type of person is likely to purchase the product or service?
- What tools or online services does the target audience use?
- Which websites does the target audience frequent?
-What dot he target audience have in common with one another?
- What sites are most popular?
- Where is the brands audience now?
- What is the conversation about the brand now?

3. What are the channels we will need to use?

-We need to take the dynamic content to set up multiple channels that direct traffic and attention to the brand. By doing such things as:

-blog
-Twitter
-Fanpage
-youtube
-digg
-stumbleupon
-Can we use people of influence?
-etc

(This method can work well along side SEO/SEM)

4. What is The Big Idea?
-Is it relevant
-Is it easy to distribute

5. What does the end user get? (why should they join/interact/engage/spread the mess) It could be:

-Knowledge
-relationship
-laugh
-prize

6. What is our ROI? (may not always direct/immediate)

-Relationships
-Better reputation
-Brand Awareness
-Sales

Random Questions/thoughts

-Why will people spread the mesage? WOM/talk about the campaign/brand? Is it same as what they get out of it?
-You need to be transparent (the best you can)
-Who will manage it?
-Who is the person who will manage feedback, interact, be the face on sites? They will need to interact on customer/target level.

social media visibility = brand awareness + word of mouth = new customer

The cliff notes version:

-What is the purpose
-What is the reward

ShareThis

Tuesday, May 12, 2009

Social Media Tips from a True Pro

Great post from Ginger Tulley at Six Apart!
Lauren Kozak, Social Media Director for Britney Spears, recently stopped by our offices and shared her views about how corporations can use social media to grow their brands and engage with customers in meaningful ways.

We enjoyed her talk so much that we videotaped some of her advice to share with you.

Lauren's advice is the real thing - it not only comes from her current experience creating social media success for one of the biggest brands in the world, but also from her pre-Britney Spears work as a social media advisor to corporations when the medium was still in its infancy.

We hope you find Lauren's insights helpful. Let us know what you think!

Sunday, May 10, 2009

WELCOME Spring 2009 Semester Students!

The new Social Media Marketing Class starts at 6:30PM SHARP on Tuesday, May 12, 2009.

Congratulations, you have signed up for a class that will absolutely help you in your career and/or overall marketing knowledge. Staying current with marketing trends is critical in today's competitive environment.

This class is an intensive dive into the world of word of mouth marketing, social media, new media, etc. It's fun and informative and you're going to get alot out of it. Can't wait to meet each and every one of you!

Beverly Macy
Karl Kasca





Monday, May 4, 2009

How To Live Blog (Or Twitter) An Event Effectively

Thanks to Dan Schawbel for Tweeting this link.....great stuff!

This post is about a few tips and ideas that should help you deal with that challenge based on what I've learned from attending dozens of events and watching how hundreds of people create content:

1. Have a purpose. Creating content in a live context can be a great traffic driver to your site, or a brilliant way to connect with those who are sharing ideas and will be reading your efforts soon. Before you get into it, however, make sure you know what you want to get out of it. Are you trying to educate colleagues? Drive more visitors to your site? Have a goal before you start.

2. Focus on the 1st take. In a real time environment, you don't have time to touch up a photo in photoshop or edit a video. A blog post must be 95% right the first time you write it. Speed is the toughest part of covering an event live - and the best way to manage it is to practice getting things right on the first take so you don't have to go back and fix them.

3. Create realistic targets. Do NOT ever think that you can live blog every session you attend and pack your day. That's the surest way to give yourself a major headache and feelings of inadequacy. Even pro bloggers who are covering events professionally take breaks - and your goal should be to share great content, not a high volume of crappy content.

4. Publish nuggets, not manifestos. Think about this - real time means you need to get content up and out quickly. Using shorter content sharing quick thoughts is much better for this. So save the big ideas for a recap post or something that comes later and focus on speed in the short term. Twitter is great for this as well - but don't just tweet everything a speaker says. Instead, focus on finding the best soundbites. And always tag your content with the hashtag (keyword) being used by people at the event (or create one if one does not exist).

5. Have a point of view. Speed doesn't mean lack of substance, however. The worst kind of content to come out of events is where people share what is happening on stage in a word for word "book report style" format. Most social media events already have someone assigned to do that. And trust me, you don't want to be "that guy (or girl)." Always have a point of view on what is happening on stage.
6. Share the real pulse of the event. Often the most interesting thing about an event isn't just what people say, but the intangibles about the event. Did everyone head back to their hotel rooms during the breaks or were they networking? What sessions were the most popular? Keep your eye out for broader trends that help you to understand the vibe and pulse of the event on a greater level.
7. Offer an insider perspective. Being an attendee or speaker at an event gives you a unique insider view of what is happening. If you can, try to share as much of that experience online as you can. Remember, the people following live are most likely those who were interested in the event but could not make it themselves, so give them a good look inside the event.

8. Get help on content promotion. Creating content from an event in real time is complicated enough, but you will probably find yourself simply running out to time when it comes to effectively promoting all the content you're creating. So get some help to submit your posts to Digg and other sites, or to point people to some of your content. Promotion is great real time, but it's most effective if you can split the duties.

9. Represent the virtual attendees. When you find yourself with an audience following your content in a live fashion, you have the option to be their representative at an event. This means you could poll your audience and ask a question in a session on their behalf - or ask others to follow up directly with those individuals as well. Be their voice and they will thank you for it.

10. Do a recap. No matter how many posts or tweets you get out during an event, always do a recap of the event and what you learned as part of your effort. Often, you'll find this post lets you talk about things you just didn't have time to during the event. And it will most probably be your most visited effort from the entire event.

Sunday, May 3, 2009

Zappos Wants Ellen

More great advertising via social media from Zappos!


Friday, May 1, 2009

Sneak Peek at the New Starbucks Ad Campaign

What are the key elements of this campaign that are different for Starbucks?

Consumers and companies alike are going through profound changes based on complex and challenging economic realities. Everybody is looking for value, but value doesnt just mean whats cheapest, its about whats best for consumers, their families, their communities and the world around them.

Providing this value and living by our ethics is precisely what Starbucks has been doing for nearly 40 years and today we are poised to launch an extensive, long-term campaign to tell that story. As a loyal customer, we want to thank you for being an important part of our story and invite you to be among the first to discover the new campaign.


Social Media:


Pentagon uses Facebook, Twitter to spread message

From the AP

FORT MONROE, Va. – You don't often hear a three-star general using the word "friend" as a verb.

But for Lt. Gen. Benjamin Freakley and other Army brass, a new era has brought a new language — and new tools like online social networks Twitter and Facebook — for seeking out young recruits and spreading the military's message. Freakley, who heads the Army command that oversees recruiting, says social networking sites offer another way to reach tomorrow's soldiers.

"They live in the virtual world," Freakley said. He cited Facebook as a key component in targeting 18-to 24-year-olds. "You could friend your recruiter, and then he could talk to your friends."

Even Gen. Raymond Odierno, the top U.S. commander in Iraq, has a new Facebook page to answer questions about the mission in Iraq and spread the word about what the troops are accomplishing there.

The Army isn't the only branch of the military with Facebook friends or that has a following on Twitter. The Air Force has also established a Facebook page, Twitter feeds and a blog, while the Marine Corps is using various networking sites mainly for recruiting purposes. The Navy is "experimenting" with several forms of online media, and some of its commands are using Twitter, a spokesman said. Even the Coast Guard commandant regularly updates his Facebook status while traveling.

The Army has also added to its Web site video games, a virtual recruiter and clips that answer commonly asked questions about life in uniform.

Showing off the videos during an interview at his office at Fort Monroe, Freakley said some of the questions were surprising: Can I have a dog in the Army? Can I buy a truck in the Army? Can I be married in the Army?

The Army, Freakley said, wants to answer those questions. Earlier this year, the Army established an online and social media division within its public affairs office. The division's director, Lt. Col. Kevin Arata, said the search is on every day to find new avenues online to reach not only soldiers, but their families and the general public.

"We know that's where they are, and we need to go to them," Arata said. The Army recently launched its own Facebook page, which contains much the same information as its official Web site.

Lindy Kyzer, who updates the site, along with the Army's Twitter feed and blog, says the networking sites add a different dimension: chat.

"We really try to make it an open forum," Kyzer said, adding that negative posts are not removed. The Army has deleted some comments it deemed not "family friendly."

"Everyone has an opinion and it's amazing that the Army is showing both sides," said Danny Andazola, a 24-year-old Army reservist from Denver who has posted on the Facebook page. "When younger people see comments from both sides, it can easily help them decide if the Army culture is for them."

The Coast Guard also maintains a presence online.

Adm. Thad Allen, Coast Guard commandant, routinely updates his Facebook status from his cell phone while traveling. He also posts video blogs from overseas, said a spokesman, Lt. Tony Migliorini.

The services' presence beyond their Web sites represents what Arata called a "culture shift."

"I'm sure there was the same pushback years ago when somebody invented the telephone. 'Ooh, you can't talk there because somebody might hear you.' Well, that's the whole point. We want people to hear us."


On the Net:

Army: http://www.twitter.com/USArmy