Sunday, November 6, 2011

Facebook Complaints To Stores Go Unanswered 65 Percent Of Time, Study Shows

Interesting article from Reuters:

By Brad Dorfman
(Reuters) - Store chains use Facebook pages to reach out to customers, but when customers reach back with complaints, many go unanswered, a new study shows.  Read the rest here.

Also, a cool and relevant video the summarizes some quick tips for social media beginners:

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